Data-Driven Assistance. Stay compliant with new legislation

Smarter digital defect collection. Simpler results.

Elevate your response time to defects at your tenant properties with our intuitive platform and see real results. One tenant number, client dashboard, technical reviews,  deep insights, powerful automation. 

Pilot Project Callback

Everything for new compliance

Real Time Analytics Dashboard

Instant performance clarity. Track key metrics, make data-driven decisions. All within new enforced timelines.

EASY Wattsapp communications

Tenants send in descriptions and photos via WhatsApp. This lets expert engineers diagnose remotely.

Engineers Report

Every reported defect receives expert engineer assessment to you within 24 hours, with clear next steps and priority RAG status.

Explore DMS system capabilities

Unlock powerful features with our all-in-one platform.

Defect Maintenance System (1)

Cost Efficiency

Reduce unnecessary site visits by up to 60% through remote expert assessment of defects via photos and videos.

Faster Response Times

Every defect receives qualified engineer review within 24 hours, with clear prioritization and technical recommendations.

Better Resource Allocation

Reserve expensive site visits only for genuine priorities, deploying teams where they're truly needed..

Improved Tenant Satisfaction

Instant acknowledgment and transparent communication through familiar WhatsApp interface builds trust and reduces complaints.

Simple Reporting

Report repairs using WhatsApp - no apps to download, no portals to navigate, just send photos.

Visual Communication

Show the actual problem with photos and videos so experts understand the issue immediately.

Transparent Process

Know your repair priority status and expected timelines without chasing for information.

Quick Updates

Receive status updates and next steps within 24 hours via WhatsApp messages you can easily track.

Frequently asked questions

Do I need to download a special app?

No. The service works through regular WhatsApp, which most tenants already use daily. Simply message photos or videos of the defect to the dedicated landlord number.

How quickly will someone look at my repair request?

A qualified engineer reviews every defect within 24 hours and provides a status update with next steps and priority rating.

What if my repair is urgent?

Urgent defects are flagged immediately through our RAG priority system. Emergency issues receive same-day assessment and fast-tracked site visits where needed.

What happens after the engineer reviews my photos?

You'll receive a message explaining whether the issue can be resolved remotely, needs parts ordering, or requires a site visit, along with estimated timelines.

Can I track what's happening with my concern?

Yes. You'll receive WhatsApp updates at each stage - from initial assessment through to completion - all in one easy-to-follow message thread.